Privacy Policy

Information We Collect

When you browse our website, place orders, or contact us about houseplants, we collect information necessary to provide our services. This includes personal details such as your name, email address, phone number, and delivery address when you make a purchase or request plant care advice.

We automatically collect technical information when you visit our site, including your IP address, browser type, device specifications, and pages you view. This data helps us understand how visitors interact with our website and improve the shopping experience for plant enthusiasts.

How We Use Your Information

We use collected information to process your plant orders, arrange delivery, and provide customer support regarding plant care questions. Your contact details allow us to send order confirmations, shipping updates, and respond to inquiries about your houseplants.

We analyze website usage data to enhance site functionality, optimize product displays, and understand which plants interest our customers most. With your consent, we may send information about new plant arrivals, seasonal care tips, and special offers, though you can unsubscribe from these communications anytime.

Legal Basis for Processing Data (GDPR)

Under the General Data Protection Regulation, we process personal data based on consent when you subscribe to communications, and legitimate interest when providing services you've requested. When you purchase plants, we process data to fulfill our contractual obligations.

We may process information to comply with legal requirements, protect our business interests, or ensure proper plant delivery logistics. All processing activities respect your fundamental rights and freedoms, and we only collect data necessary for specified purposes.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share data with trusted partners who assist in operating our business, including shipping companies for plant delivery, payment processors for transactions, and email service providers for communications.

These service providers are contractually bound to protect your information and use it solely for agreed purposes. We may disclose information if legally required, to protect our rights, prevent fraud, or ensure safe plant delivery.

Data Protection Measures

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure data storage systems, encrypted communications, and regular security reviews of our systems.

While we take reasonable precautions, no internet transmission is completely secure. We encourage you to use strong passwords and contact us immediately if you notice any suspicious activity related to your account or information.

Your Rights and Choices

You have rights regarding your personal data, including access to information we hold, correction of inaccurate data, and deletion of your personal information. You can request a copy of your data, update contact details, or ask us to remove your information from our systems.

You may object to certain data processing, request processing restrictions, or ask for data portability. To exercise these rights, contact us using the information provided below. We will respond to your request within one month.

International Data Transfers

Your information is primarily processed within New Zealand. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to applicable data protection laws.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order information is typically retained for accounting and tax purposes as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site usage. You can control cookie settings through your browser, though some site features may not function properly if cookies are disabled.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Shrixxeneuphreli
3058 Great North Road
Auckland Central, Auckland 1010
New Zealand
Phone: +64 9 123 4567
contact@shrixxeneuphreli.world